NPS and KoS

November was probably one of the busiest months I’ve had in a long while. All the weekends contained some sort of activity, split evenly between church and Invest events. Added to that a load of stuff at work, including a 2 day conference in Edinburgh and a job interview, and things were a bit hectic. Here’s to a quiet December!

At the Customer Contact Association conference in Edinburgh, a lot of folks were talking about Net Promoter Score(NPS), which is essentially a gauge of how likely people are to recommend your business to their friends. Interestingly (but not surprisingly) most banks score very low on this, although First Direct apparently is consistently high (60-70% better than most other banks, from what I could tell).

In lieu of this, I thought I would recommend a company that has been getting a chunk o’ money from me in the last few years. Regular readers of this blog, or regular visitors to our parties, may remember the infamous party at our flat in Haldane St that was a hotbed of inventiveness, being the source of not only vodka-cheese, but also a tasting ground for various bathroom products. By way of apology, the instigator of the madness purchased a number of replacement products for myself and Heather.

One such product was a set of King of Shaves lotions, and I’ve stuck with them from that day forward. The KoS shaving gel is great in that it produces virtually no foam, which makes it much easier to see what you’re doing, and doesn’t clog up the blade nearly as much. I also like their facial wash and aftershave kit. And, due to a need for replacement blades, I recently succumbed to try out one of their new Azor blades – a full review on that once I’ve used it a few times! (My previous weapon of choice was one of those vibrating Mach3 Turbo things, that I bought to shave off my goatee all those years ago, which was also a good blade, but replacement heads are a good deal more expensive than the KoS stuff)

Any products out there that you swear by?

mrBen

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